Good morning.How are you today?(和客户常规问候)
Hi xxx, how's going?(常规问候)
2⃣️电话确认细节
Is this one still your current billing address?(和客户核实地址)
How would you like to pay for the order? We accept PayPal, western union orall major credit cards.(和客户确认付款方式)
3⃣️电话跟进订单
I sent you the proforma invoice yesterday. Did you get a chance to read it?(跟进合同进展)
I’d like to check if all is clear for the question l sent you last week.(询问报价是否有疑问)
4⃣️电话跟进样板反馈
Any improvement or changes need to be made based on the current sample?(跟进样板质量)
5⃣️电话售后常规询问
I hope the parcel is still in good condition.(询问货物状况)
6⃣️电话回应客户投诉
I'm really sorry that you weren't happy with your goods. l will get back to you once we have asolution.(安抚客户并告知会出解决方)
I completely understand the frustration you're feeling.I feel the same way.Can l ask you afew questions so we can get this resolved?(安抚客户，了解细节)
